Customer Service

Airport Hell

Melissa Biggs Bradley | Posted 01.06.2009 | Style

Read More: Airport Security, Travel Industry, Delta, Baggage Fees, Hertz, Airport, Customer Service, Bag Check, Airlines, Delta Airlines, Style News
Melissa Biggs Bradley

I was despaired this holiday season to witness the new low that has arrived at our airports and how American travel companies are participating in their own demise and demonization.

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Empty Wallets And Empty Malls Leave Retailers Desperate

Nour Akkad | Posted 11.28.2008 | Style

Read More: Retailers, Business News, Retail Employees, Financial Crisis, Retail Sales, Style, Consumer Spending, Customer Service, Black Friday, Style News
Nour Akkad

Along with the rest of us, salespersons are afraid of losing their jobs and making ends meet. Retail workers still have to make a living under these harsh conditions and desperate times are definitely calling for desperate measures.

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Prime Borrowers Penalized While the Sub-Prime are Subsidized

Grant Cardone | Posted 11.03.2008 | Business

Read More: America Business, Auto Dealers, Subprime Mortgages, Grocery Stores, Banks, Bad Service, Failure, Auto Manufacturers, Grant Cardone, Airlines, Customer Service, Business News
Grant Cardone

Everywhere I look today the chant of our culture is "reward, support, subsidize, and bail out the losers and penalize those the winners and the ethical!

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Press 1 for a Comcastically Good Time

Mark Bazer | Posted 08.22.2008 | Living

Read More: Comcast, Cable, Customer Service, Internet Service, Verizon, Living News
Mark Bazer

Thank you for calling Comcast. For quality and training purposes, your call may be monitored or recorded. If you use the "F-word" more than twice, we ...

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How Technology Is Costing Companies Millions . . . Maybe Billions

Shelly Palmer | Posted 08.18.2008 | Business

Read More: Marketing, Brand Loyality, Credit Card Companies, Advertising, Customer Service, Citigroup, Business News
Shelly Palmer

This is the story of a very expensive customer loyalty program that worked flawlessly for two decades only to be derailed by several remarkable misuses of technology.

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Customer Dis-service: Only 32% Report Positive Experiences

Ernan Roman | Posted 08.15.2008 | Business

Read More: Marketing, Customer Relationship Management Strategy, Marketing Trends, Businesss, Customer Satisfaction, Customer Service, Business News
Ernan Roman

Given that it's 7 to 10 times more expensive to acquire new customers versus selling existing customers, companies should view customer service centers as profit centers.

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I Miss Starbucks

Simon Sinek | Posted 08.08.2008 | Business

Read More: Vision, Howard Schultz, Starbucks, Recession, Customer Service, Corporate Culture, Business News
Simon Sinek

The cause that drove Starbucks to change American culture has now become something much less inspiring -- now, it's all about what they do.

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What Friendly Skies?

Lloyd Garver | Posted 07.31.2008 | Home

Read More: Cancelled Flights, Air Travel, Airports, Airport Security, Airlines, Customer Service, Home News
Lloyd Garver

Here I go again, complaining about airline travel. But I'm not writing about my most recent experience because it was so horrible and unlike what hap...

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Customer Disservice Spotlight On: FedEx

Aaron Greenspan | Posted 07.25.2008 | Business

Read More: Fedex, Business, Customer Service, Economy, Fedex Customer Service, FedEx Corp, Fedex Bureaucracy, Customer Satisfaction, Business News
Aaron Greenspan

We had four different prices for the same package, and there were seventy packages of various sizes and weights totaling thousands of dollars in fees in question. I couldn't handle any more.

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Better Service Key To Sprint's Turnaround

Business Week | Spencer E. Ante | Posted 02.24.2008 | Business

Read More: Cell Phone Service, Sprint Nextel Merger, Daniel R. Hesse, Customer Service, Sprint Nextel, Daniel Hesse, Business News

When Daniel R. Hesse was named chief executive of Sprint Nextel in December, he figured that customer service was going to be one of his biggest chall...

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Servicing Customers

Paula Gordon | Posted 11.30.2007 | Home

Read More: Corporate Average Fuel Economy, Cafe, Value, Toyota, Prius, Michael Dertouzos, Thanks, Customer Service, Home News
Paula Gordon

You get what you pay for ... if you're lucky. We bought a Prius last week. Great! We needed a spare key. Groan. Private enterprise has externaliz...

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Britney Spears and Your Flight Status

Steve Santagati | Posted 10.17.2007 | Living

Read More: Advice for Flying, Flight Delays, Airport Securirty, Advice for Flights, Bad Customer Service, Customer Service, Airport Service, Living News
Steve Santagati

If you love the airport experience, your cell phone company, cable provider, speaking to an operator in India, and all customer service reps far and wide then feel free to go back to updating your face bookpage.

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